At Kew Cars we ensure your booking runs as smoothly as possible. If you are arriving at the Airport we monitor your flight closely to ensure that Airport Taxi is there ready to greet you once you exit arrivals, and get you underway with the minimum of fuss.
Your driver will be waiting at the designated meeting point within your chosen terminal. This will be detailed on your confirmation email.
We include 30 minutes free waiting and associated parking charges within your fare. If we are waiting longer than this additional charges could apply.
When booking your vehicle please use the vehicle guide and ensure that you book the correct vehicle.
We can supply child seats, however the drivers do not carry these and have to collect them from the office. We are happy to use your child seat and store this until your return when we collect you.
We plan your journey to ensure there are no taffic delays and will advise you in advance if there is a need to adjust your pick up time to allow for this.
For arriving flights these are monitored closely to ensure that we do not dispatch your driver too early and so that you are not inconvenienced.
Our Customer Support Team are available 24 Hours a day 7 Days a week to assist you and answer any questions that you may have.
Contact can be made by Phone or email and we will respond to you quickly.
We hope you have an enjoyable journey with us and we welcome your feedback, as we rely on positive Customer feedback to grow our Company
In the event that something does go a bit amiss we will deal with this promptly and efficiently.
Our flight was delayed but we needn't have worried as the driver was there to meet us and with no additional charges. A really superb Service I would definitely recommend Kew Cars.
Perfect service, met the driver exactly where we were told to. He was very friendly and made sure that we were comfortable before setting off to take us home.
Fantastic service highly recommeded. All details were confirmed and we even got a text with a link when the driver was en route so that we could track his progress. We will be using Kew Cars again in a few weeks when we have flights booked.
Even carried my bag to the door. My flight and baggage were very delayed and Kew Cars were very accommodating and kind about it in comparison to other companies where its caused an issue or further charges